What is mailchimp? [Mailchimp Basics 2024]

What is mailchimp? Mailchimp is a comprehensive marketing platform that provides tools to improve and automate digital marketing.

Initially, it started as an email marketing service that allowed users to send newsletters and automated messages to their customers, but now it has expanded to include a variety of features such as creating targeted ad campaigns, automating marketing workflows, and analytics to track the success of campaigns.

Core Features of Mailchimp

One of the core features of Mailchimp is its email marketing service. This feature allows users to easily design and run customized email campaigns. It provides various templates and a drag-and-drop editor, enabling the creation of personalized emails without needing advanced technical skills.

Moreover, Mailchimp offers sophisticated audience management capabilities, which allow for segmenting customers based on their behavior, preferences, and previous interactions.

Automation features are also an important part of the service, offering the ability to schedule email sequences that are triggered by certain actions, such as welcome emails for new subscribers or follow-up emails after a purchase. These features, combined with detailed analytics and A/B testing capabilities, help users to improve their engagement and conversion rates significantly.

Some Metrics Related to Mailchimp

• Mailchimp reportedly reached 13 million subscribers in 2021.
• The number of monthly active users of Mailchimp is said to be 2.4 million.
• Mailchimp has 800,000 paying users.
• Mailchimp is generating revenue of approximately $700M in 2019.
• Mailchimp is said to have a 60.51% market share in the email marketing industry.
• Mailchimp was acquired by Intuit in 2021 for approximately $10 billion.

Key Features of Mailchimp

Mailchimp Campaign feature - Email Creation

Mailchimp boasts an easy and convenient email creation feature. With Mailchimp's email builder, even non-professionals can craft professional-looking emails.

Moreover, it provides over 137 different email templates for various purposes, such as announcements, education, event invitations, product sales, service offerings, thank-you emails, and welcome emails, allowing users to create high-quality emails suited to any occasion.

Mailchimp Campaign Feature - Campaign Manager

Recently, a new feature called the Campaign Manager has been launched by Mailchimp. The Campaign Manager allows the integration and management of multi-channel campaigns.

Here are some of its key features:

• Multichannel Campaign Calendar: In general, when conducting marketing campaigns, multiple channels are used. This feature provides the ability to manage various channels in an integrated manner.
• SMS: In addition to emails, Mailchimp also allows the sending of text messages.
• Campaign Reports: Managing multiple channels often means that each set of data is stored separately, but with Mailchimp, you can manage data in one place and generate reports.
• Send Day Optimization: Based on data, it predicts the most optimal date to reach out to customers.

Mailchimp Automation Features

Mailchimp also has the capability to automatically send emails, such as sending a welcome email when a new subscriber signs up or sending a promotion email to users who have items in their shopping cart but haven’t completed the purchase.

Mailchimp Automation Feature - Customer Journey

In Mailchimp, automated email sequences are referred to as 'Journeys', and the platform offers a variety of automated email journey templates based on different patterns.

Let’s take a look at some popular examples of the customer journey provided by Mailchimp. They offer a range of automation features, not just limited to email automation.

[New User Exploration & Welcome]

• Send a welcome email when a new subscriber signs up
• Send a welcome email when a popup form is completed
• Automatically register contacts to a Google Sheet using Zapier
• Automatically register contacts to a Google Form upon entry using Zapier
• Automatically send a welcome SMS message to new subscribers
• Receive Slack messages when new subscribers sign up

[Lead Nurturing]

• Re-engage customers who have items in their cart but haven't made a purchase
• Send a birthday celebration email to customers
• Remind customers to reorder
• Automatically send an email to customers who have viewed products on Shopify

[Customer Support & Management]

• Request an online review from customers who have made a purchase
• Ask for feedback from customers who have made a purchase
• Send a thank you email to customers who have responded to a survey
• Send a thank you email to customers who have made repeat purchases
• Receive a Slack notification when a purchase is made by a customer

[Transactional Emails]

• Send order confirmation emails Send shipping confirmation emails
• Send payment confirmation emails
• Send refund confirmation emails

Mailchimp offers a variety of automation templates that can automatically execute a wide range of scenarios to prompt customer actions. Additionally, you can also create and use your own custom automation templates.

Mailchimp Audience Features

Mailchimp offers a range of features to collect and manage customer information.

Mailchimp Audience Features - Form

Mailchimp provides a form builder that allows you to easily create various forms. Once a form is created, you can also design it, making it easy to collect customer information. Some types of forms provided by Mailchimp are as follows.

• Form Builder: You can create and customize a standard form and even translate it into various languages.
• Embedded Forms: You can create forms that operate within a website and embed them using the provided HTML code.
• Subscriber Pop-up: You can create pop-up forms that can be placed anywhere on the site.

Mailchimp Audience Features - Segmentation

With Mailchimp, you can divide customers into groups for management. As all customers do not share the same characteristics, it becomes necessary to manage them separately as their numbers grow.

Managing customers in groups is more efficient and can lead to higher conversion rates in marketing. Mailchimp makes it easy to perform this customer grouping.

The segmentation templates provided by Mailchimp are as follows.

• New Subscribers: Customers who have signed up within the last 7 days.
• Engaged Subscribers: Customers who have opened any email from the last five email campaigns.
• Disengaged Subscribers: Customers who have not opened any email from the last five campaigns.
• Potential Customers: Customers who have not placed an order from the store.
• Repeat Customers: Customers who have placed more than two orders.
• Lapsed Customers: Customers who have not placed an order in the last 8 months.
• Recent Customers: Customers who have placed an order in the last 30 days.
• First-time Customers: Customers who have placed their first order within the last 30 days.

Mailchimp provides the functionality to create various customer groups like the ones mentioned above and conduct optimized marketing for each group.

Mailchimp Audience Features - Survey

You can create surveys in Mailchimp, which are similar to Google Forms. You can easily produce features commonly included in surveys, such as Radio buttons, Checkboxes, and Ranges.

Mailchimp Data Analysis Features

Mailchimp provides a dashboard where you can check detailed analytics for ongoing campaigns. Through the dashboard, you can measure marketing performance and design improvement strategies.

Some of the features offered by data analysis include the following.

• Store Integration: You can integrate stores like Shopify and WooCommerce with Mailchimp to view consolidated data within Mailchimp.
• Conversion Measurement: You can visually measure and manage the entire funnel from email sending, opening, clicking, to purchasing.
• AI-based Smart Suggestions: Mailchimp uses its vast amount of data to provide suggestions for creating optimized content. It also offers predictions on purchase likelihood and customer LTV, and features a campaign improvement suggestion tool called Next Best Action.

Mailchimp Website Features

With Mailchimp, you can also create websites, ranging from standard sites to e-commerce sites for product sales, and service provision websites. Plus, they offer expertly designed templates and designs, allowing for easy creation and quick results.

Mailchimp Content Features

Mailchimp allows you to create various design resources. In my own testing, just by entering the URL of an existing site, Mailchimp can automatically generate several banner designs. Of course, you can also manually modify these after they're created.

Mailchimp Integration Features

Mailchimp offers various integration features with different services, allowing you to maximize efficiency by integrating with tools you already use.

Here are some frequently used integrations, categorized:

• Design
  • Canva: Easily insert designs created in Canva into newsletters and send them via Mailchimp.
  • Vimeo: Similarly, insert and send videos created with Vimeo in newsletters.
• E-commerce
  • Shopify: Run marketing campaigns using contact info, products, and various data provided by Shopify.
  • WooCommerce: Integrate customer and order data to perform automated actions.
  • Square: Use sales data in conjunction with marketing campaigns.
• Forms & Surveys
  • Typeform: Operate personalized campaigns based on responses from Typeform.
  • Jotform: Use forms and electronic contracts to collect user data for lead generation.
• CRM
  • Salesforce: Synchronize Salesforce leads with Mailchimp subscribers to carry out marketing campaigns.
  • Monday.com: Manage leads and subscribers in sync to execute marketing campaigns.

Why should you use Mailchimp?

Advantage 1 - All-in-one marketing features provided by Mailchimp

One reason to use Mailchimp is that it is an all-in-one marketing tool that includes a vast array of features necessary for marketing activities. It allows you to operate most of your marketing campaigns using just one tool without the need for multiple tools.

Advantage 2 - Integration capabilities of Mailchimp with other tools

Another advantage is its ability to integrate with many tools, so if you already have tools you're using, you can easily leverage the data from those tools.

What are the limitations of Mailchimp?

Limitation 1 - Inconvenience in sending personal or small batch sales emails

While it is possible to send emails to individuals or a small group of users using Mailchimp, it can be inconvenient compared to a standard email writing tool because there are many additional steps invo

For example, when sending sales emails to a few users, tasks like content replacement and personalization are difficult, and there are many steps involved such as email design and selecting address books. Therefore, for such cases, it may be better to use a standard email tool, like Gmail or Outlook.

Limitation 2 - Limited email customization, design, and code insertion in Mailchimp

Mailchimp does offer customization features, but they have their limitations. If you want to modify the design as you wish or insert code, it can be restrictive, which may be a barrier if you need to run sophisticated email marketing campaigns.

Limitation 3 - Lack of detail in individual features despite providing a variety of functions

Mailchimp offers a really wide range of marketing-related functions. Beyond the core feature of sending emails, it combines several services into one all-in-one tool, including automation, analytics, website builder, and content builder.

While this can be an advantage, it can also be a disadvantage because the details can be lacking compared to tools focused on each separate function. Therefore, if you need a specific function, it might be better to use a dedicated tool that focuses on that particular feature.

Mailchimp Pricing

The pricing for Mailchimp is divided into three main categories: Marketing Platform, Websites & Commerce, and Transactional Email.

Marketing Platform

	Free	Essentials	Standard	Premium
Price (500 contacts)	$0	$13/month	$20/month	$350/month
Price (1,500 contacts)	N/A	$26/month	$45/month	$350/month
Price (5,000 contacts)	N/A	$75/month	$100/month	$350/month
Price (10,000 contacts)	N/A	$110/month	$135/month	$350/month
Price (50,000 contacts)	N/A	$385/month	$450/month	$815/month
Users	1	3	5	Umlimited
CS	Email	Email, Chat	Email, Chat	Priority Support
Analytis	Limited	Limited	O	O
A/B Test	X	O	O	O
Scheduling	X	O	O	O

Websites & Commerce

	Free	Core	Plus
Price	$0	$10/month	$29/month
Fee	2%	1.5%	0.5%

Transactional Email

Total Blocks	Emails / month	Price / block
1 ~ 20	1 ~ 500k	$20 / block
21 ~ 40	500k ~ 1M	$18 / block
41 ~ 80	1M ~ 2M	$16 / block
81 ~ 120	2M ~ 3M	$14 / block
121 ~ 160	3M ~ 4M	$12 / block
161+	4M+	$10 / block

Mailchimp Alternatives

Mailchimp is a multifunctional tool that includes a variety of features, and depending on the feature, there are a few alternative tools that can be used.

Email Tools

• ActiveCampaign : Includes email marketing, marketing automation, and CRM features.
• ConvertKit : Marketing platform for creators.
• HubSpot : CRM platform
• Klaviyo : Customer data platform with marketing automation features.
• SendGrid : Tool for sending bulk emails.

Website Builders

• Webflow : Website builder knwon for beautiful designs.
• Bubble.io : Website builder that can create complex applications.
• softr.io : Easy website builder.
• WooCommerce : Commerce platform builder.

Automation & Contents creation Tools

• Zapier : Tool for automating repetitive tasks.
• Canva : Tool for creating design resources.
• Drip : Tool for sending automated emails.

Conclusion: What is Mailchimp?

We've looked at everything from the features of Mailchimp to its alternatives. Mailchimp started as an email newsletter sending tool and has now evolved into a comprehensive platform for marketing.

Email marketing is an important aspect of conducting business, so it's important to compare various tools and use the one that's best suited for your needs.

If you use Mailchimp, you can cover almost everything you need for marketing, so if you're a small business and new to marketing activities, trying out Mailchimp might be a good approach.