Privacy Policy

Effective Date: January 1, 2024
Last Updated: January 1, 2024

Table of Contents

  1. Introduction
  2. Information We Collect
  3. How We Use Your Information
  4. Information Sharing and Disclosure
  5. Data Retention
  6. Data Security
  7. Your Rights and Choices
  8. Cookies and Tracking Technologies
  9. International Data Transfers
  10. Children's Privacy
  11. California Privacy Rights
  12. European Privacy Rights
  13. Changes to This Policy
  14. Contact Us

1. Introduction

Skylink ("Waveon," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service at https://www.waveon.io (the "Service").

By using the Service, you consent to the data practices described in this Policy. If you do not agree with this Policy, please do not use the Service.

2. Information We Collect

2.1 Information You Provide to Us

Account Information

  • Name and email address
  • Username and password
  • Company/organization name (optional)
  • Phone number (optional)
  • Billing address (for paid accounts)

Payment Information

  • Credit card details (processed by our payment providers)
  • Billing history and invoices
  • Subscription status

User Content

  • Applications and content you create
  • Files and media you upload
  • Comments and feedback
  • Support requests

Communications

  • Messages you send to us
  • Survey responses
  • Newsletter subscriptions

2.2 Information Collected Automatically

Usage Data

  • Pages visited and features used
  • Time and date of access
  • Click-through rates
  • Time spent on pages
  • Search queries

Device Information

  • IP address
  • Browser type and version
  • Operating system
  • Device type and identifiers
  • Screen resolution
  • Language preferences

Location Data

  • Approximate location from IP address
  • Time zone settings

2.3 Information from Third Parties

OAuth Providers

  • Profile information from Google, Facebook, or other OAuth providers (when you sign in using these services)
  • Email address and name

Integration Partners

  • Data from services you connect (e.g., Google Sheets, databases)
  • Limited to what you explicitly authorize

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

  • Create and manage your account
  • Provide access to Service features
  • Process transactions and send confirmations
  • Respond to support requests
  • Send service-related communications

3.2 Service Improvement

  • Analyze usage patterns and trends
  • Develop new features and functionality
  • Optimize user experience
  • Conduct research and analysis
  • Fix bugs and improve performance

3.3 Marketing and Communications

  • Send promotional emails (with your consent)
  • Provide product updates and newsletters
  • Share tips and best practices
  • Conduct user surveys
  • Comply with legal obligations
  • Protect against fraud and abuse
  • Enforce our Terms of Service
  • Protect our rights and property
  • Ensure Service security

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We share information only in these circumstances:

4.1 Service Providers

We share data with third-party vendors who perform services on our behalf:

  • Payment Processing: Stripe, PayPal
  • Cloud Infrastructure: Amazon Web Services (AWS)
  • Analytics: Google Analytics (anonymized)
  • Email Services: SendGrid
  • Customer Support: Intercom

These providers are contractually obligated to protect your information and use it only for specified purposes.

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your information.

We may disclose information when required by law or to:

  • Comply with legal process
  • Respond to government requests
  • Protect our rights and safety
  • Prevent fraud or illegal activities
  • Protect the rights of others

4.4 Aggregated Data

We may share aggregated, anonymized data that cannot identify you personally for research, marketing, or other purposes.

We may share information for other purposes with your explicit consent.

5. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this Policy:

  • Account Data: Retained while your account is active plus 30 days after deletion
  • User Content: Deleted within 30 days of account termination
  • Payment Records: Retained for 7 years for tax and accounting purposes
  • Analytics Data: Retained in anonymized form indefinitely
  • Communications: Retained for 3 years or as required by law

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

6.1 Security Measures

  • Encryption of data in transit (SSL/TLS)
  • Encryption of sensitive data at rest
  • Regular security assessments and audits
  • Access controls and authentication
  • Employee training on data protection
  • Incident response procedures

6.2 Your Responsibilities

  • Keep your password secure
  • Use strong, unique passwords
  • Enable two-factor authentication when available
  • Notify us of any unauthorized access

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

7.1 Access and Portability

You can access and export your data through your account settings or by contacting us.

7.2 Correction

You can update your information through your account settings or contact us for assistance.

7.3 Deletion

You can request deletion of your account and associated data. Some information may be retained as required by law.

7.4 Marketing Opt-Out

You can opt out of marketing emails by:

  • Clicking "unsubscribe" in any marketing email
  • Updating your email preferences in account settings
  • Contacting us directly

7.5 Do Not Track

We do not currently respond to Do Not Track signals, but you can manage cookies through your browser settings.

8. Cookies and Tracking Technologies

8.1 Types of Cookies We Use

Essential Cookies

  • Required for Service functionality
  • Cannot be disabled

Analytics Cookies

  • Help us understand usage patterns
  • Can be disabled in cookie settings

Marketing Cookies

  • Used for targeted advertising (with consent)
  • Can be disabled in cookie settings

8.2 Managing Cookies

You can control cookies through:

  • Browser settings
  • Our cookie preference center
  • Third-party opt-out tools

Disabling certain cookies may limit Service functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States. These countries may have different data protection laws.

We ensure appropriate safeguards through:

  • Standard Contractual Clauses
  • Privacy Shield certification (where applicable)
  • Adequacy decisions by regulatory authorities

By using the Service, you consent to these transfers.

10. Children's Privacy

The Service is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

For users between 13-18:

  • Parental consent may be required
  • Additional restrictions may apply
  • Parents can request access or deletion of their child's information

11. California Privacy Rights

11.1 Rights under CCPA

California residents have the right to:

  • Know what personal information we collect
  • Know if information is sold or disclosed (we do not sell information)
  • Request deletion of personal information
  • Non-discrimination for exercising rights

11.2 Categories of Information Collected

  • Identifiers (name, email, IP address)
  • Commercial information (purchase history)
  • Internet activity (usage data)
  • Geolocation data (approximate)
  • Professional information (optional)

11.3 Shine the Light

California residents can request information about disclosure to third parties for marketing purposes (we do not share information for such purposes).

To exercise these rights, contact us at privacy@waveon.io or call 1-800-XXX-XXXX.

12. European Privacy Rights

We process your data based on:

  • Contract: To provide the Service
  • Legitimate Interests: To improve and secure the Service
  • Consent: For marketing and optional features
  • Legal Obligations: To comply with laws

12.2 Your Rights under GDPR

EU residents have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request erasure ("right to be forgotten")
  • Restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent
  • Lodge a complaint with supervisory authorities

12.3 Data Protection Officer

For privacy concerns, contact our DPO at dpo@waveon.io

13. Changes to This Policy

We may update this Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be notified via:

  • Email notification
  • Service announcement
  • Consent request for significant changes

Continued use after changes constitutes acceptance of the updated Policy.

14. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our data practices:

Data Protection Contact:
Skylink (Waveon)
Email: privacy@waveon.io
Phone: +19893496612

Data Protection Officer:
Email: dpo@waveon.io

Response Time

We aim to respond to all privacy requests within:

  • 30 days for general inquiries
  • 45 days for CCPA requests
  • 1 month for GDPR requests (extendable to 3 months for complex requests)

Additional Information

Google Workspace API Usage

We do not use data from Google Workspace APIs to develop, improve, or train AI/ML models.

The Service may contain links to third-party sites. We are not responsible for their privacy practices.

Privacy Policy for Mobile Apps

If you use our mobile applications, additional terms may apply as described in the app stores.

Accessibility

This Policy is available in alternative formats upon request.

Your privacy is important to us. If you have any questions or concerns about our practices, please don't hesitate to contact us.